Help Desk Team Augmentation

Challenge: A leader in the banking industry was looking to strengthen its internal help desk team with loyal, long-term contractors or contract-to-hire consultants who could manage in a fast-paced, professional, challenging and expanding global environment.

Approach: SPR/nAblement business development team members approached the client to identify the primary challenges, role requirements, logistics, training and other key factors in order for them to explore the opportunity and define how the nAblement model could bring value to the client and provide consistent and reliable output from team members.

Solution: The SPR/nAblement team began identifying and screening prospective candidates for the help desk team. While they had a strong interest in candidates with help desk experience, their primary interests were in screening to key skills – communication, managing under pressure, ability to adapt and learn new skills quickly, teamwork, desktop application skills and loyalty. The client emphasized that they were capable of and willing to train to the specific technologies/applications that were supported by the help desk team. All candidates were screened in a like manner which included a phone and in-person interview with specific questions to establish their level of relevant skills and interest in this client-facing role. The SPR/nAblement team has successfully placed multiple team members and continues to maintain a strong, ongoing relationship with the client as the team grows and transitions. Additionally, the nAblement recruiting team actively screens for these skills in order to assure a robust pipeline of candidates for this client and others with similar skill set needs.