Help Desk and Desktop Support

Challenge: Technology support functions, either for internal or external customers, are key to assuring the smooth operation of everything from the creation, storing, sharing, and retrieval of important documents within the organization to assuring that your staff and clients/customers are able to access and effectively use all key applications from their desktops, laptops, or mobile systems.

One of the challenges to business is maintaining a strong, motivated core team of support professionals for this function while limiting the high turnover that is common – and so disruptive to workflow and support- in these environments. Many companies have outsourced these functions, recognizing that both from a financial and resource investment perspective it is a more effective approach than trying to control these support roles internally.

nAblement can provide motivated and dedicated helpdesk and desktop support professionals to augment this function, whether it’s internal to or outsourced by your organization.

Opinion: The evident disparity between the importance of applications at the desktop level running smoothly – and being accessible to and understood by your clients, both internal and external- and the challenge of compensating and maintaining a motivated and capable support team, creates opportunity for nAblement. Our professionals are motivated for the opportunity to succeed in the IT field, creative problem-solvers, and help clients to extend their diversity to include disability. Whether the client needs to augment its internal support team or its outsourced team, nAblement professionals can help strengthen the client support function.

Solution: Many nAblement candidates and consultants are skilled in the use and support of the Microsoft suite of desktop applications as well as common helpdesk applications, and are capable of learning other support applications. nAblement professionals have provided application support or helpdesk support in a wide breadth of industries including marketing, energy, legal, financial services and banking. They all share common qualities that are highly valued in the support environment – dedication, strong interest in learning and helping others, pride in their effort and a desire to bring value to the organization. Clients facing the high attrition, low motivation and lack of team dedication should consider collaborating with nAblement to strengthen the desktop or helpdesk support function.